Shipping policy
At illumente, we offer fast and reliable worldwide shipping — with priority service for the United Kingdom.
🇬🇧 United Kingdom — Priority Shipping
- Processing time: 1–3 business days
- Shipping time: 2–14 business days
- Carriers: Royal Mail, Evri, Yodel, DHL, or similar
Shipping rates and estimated delivery times are shown at checkout and on product pages (when faster shipping is available).
🇺🇸 United States
- Processing time: 1–3 business days
- Shipping time: 3–10 business days
- Carriers: USPS, UPS, DHL, FedEx, or similar
Some products may ship from our U.S. warehouse when available. Delivery estimates are listed on each product page.
🌍 International Shipping
We currently ship to the following countries:
- 🇨🇦 Canada: 7–14 business days
- 🇦🇺 Australia: 10–18 business days
- 🇮🇪 Ireland: 7–14 business days
- 🇳🇿 New Zealand: 10–18 business days
Shipping rates and estimated delivery times vary by region and are calculated at checkout.
🛠 Custom or Made-to-Order Items
Some customized or made-to-order items may require longer processing times. Individual delivery estimates are provided on each product page.
📝 Additional Notes
- Delivery times are estimates and may vary due to customs, weather, holidays, or courier delays.
- Tracking details will be emailed once your order ships.
- Please double-check your shipping address before placing the order — illumente is not responsible for delays caused by incorrect addresses.
- If a package is returned due to an incorrect or unclaimed address, re-shipping fees or partial refunds may apply.
📩 For any questions or urgent requests, feel free to contact us at contact@illumente.com